Frequently Asked Questions
Everything you need to know about your Ybera beauty journey.
How can I track my order status?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are Ybera products safe for color-treated hair?
Yes, our professional-grade formulas are specifically designed to be safe for color-treated and chemically processed hair, helping to maintain vibrancy and health.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are not satisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Are your products cruelty-free?
Absolutely. Ybera is committed to ethical beauty standards, and none of our products or ingredients are tested on animals.